Job Waiter


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Job Waiter

GENERAL PURPOSE OF THE JOB

To provide efficient quality service ensuring that orders are speedily taken.



DESCRIPTION OF TASKS


* To communicate accurately to the customer’s exact requirements to the kitchen via the till, whilst placing the change into the customer’s hands on the right hand side of the till.
* To ensure all customers entering the premises receive immediate equal recognition in the way of a pleasant smile, and interested facial expressions and overall effective levels of communication.
* To ensure that there is general acknowledgement of waiting customers coupled with an avoidance of over familiarity.



PERFORMANCE STANDARDS

* Punctuality is required.
* Should perform duties according to prescribed Terms of Reference and Job Description
* Provide quick service during peak period
* Have good customer handling skills and good communication.
* Zero cash and stock variances 8.6 Avoid customer complaints
* Strive to continuously achieve set sales and unit targets



JOB SPECIFICATIONS

(Minimum requirements necessary to conduct the job successfully)

* Should have at least 5 O’ Levels.
* Mathematics and English a must at O’ level.
* Must be able to communicate at high levels with a good command of the English Language.
* Basic understanding of machinery.
* Must be of sober habits and more importantly without any criminal record.
* Should have a good physical presence and high sense of hygiene.