* Team Leadership: Lead and motivate a team of call center representatives to achieve performance targets and deliver exceptional service. * Performance Management: Monitor and analyze call center metrics, such as call volume, response times, and resolution rates, to identify areas for improvement and implement strategies to optimize performance * Training and Development: Develop and implement training programs to ensure that call center representatives have the necessary skills and knowledge to perform their roles effectively. *Quality Assurance: Implement quality assurance processes to ensure that calls are handled professionally and according to company standards. * Customer Satisfaction * Workflow Management: Manage call center workflow to ensure efficient call routing, staffing levels, and resource allocation. * Technology Utilization: Oversee the use of call center technology. * Reporting: Prepare regular reports on call center performance. * Compliance
* To communicate accurately to the exact requirements
* Punctuality is required. * Should perform duties according to prescribed Terms of Reference and Job Description * Provide quick service during peak period * Have good customer handling skills and good communication. * Strive to continuously achieve set targets
* Should have at least 5 O’ Levels Including Math and English * At least 2 A Level Passes * Must be able to communicate at high levels with a good command of the English Language. * Ability to multitask and prioritize in a fast-paced environment. * Flexibility to work evenings, weekends, and holidays as needed. * Must be of sober habits and more importantly without any criminal record. * Should have a good physical presence and high sense of hygiene.